Always Love the Good Days

Susan Cwik

It’s Friday and people have surprised me today. I did take off in the morning for a haircut and my husband actually had three paying customers. I came in at lunch time and had two more customers. What is going on?! I’m not complaining, just surprised. Should I be gone more often? Gonna get a complex if this is the case.

Needless to say, this has put me in a good mood. Maybe things might be starting to change? I’m going to keep my fingers crossed, knock on wood, just all the things, along with doing everything I can think of to make this store a success. In order to do that, it will be all about making connections with people. They, in turn, mention you to their friends, and it just keeps growing.

Though I am an introvert, I do understand about making those connections. It’s about listening, really listening, sharing, and just being there to support people. This is much easier for me to do when people enter my space instead of me entering theirs. It’s about being comfortable in your surroundings, a sense of being safe. When that happens, I am more likely to open up with people I don’t know.

This is true for any introvert. We have trust issues and need to feel that new people are safe for us to open up to them. Once we have that, it’s Katie bar the door. We will then just talk and talk. I do think that being an introvert is helpful for me when it comes to customers. I understand that it is not always easy to talk about what their issues are but if I can create a safe place, complete with understanding, people will usually open up to me.

I also understand that every person is unique, what works for one does not necessarily work for another, that people just want to be heard, and they want to be a part of the process, whether it’s their job, health, or relationships. It may be a little old school, but creating relationships with my customers matters to me.

It should also matter to the customer. We have been trained over the years to not expect any type of caring from the people we deal with. I think that we deserve better. Maybe, just maybe, if we brought back customer service, real customer service, people wouldn’t be so upset about little things. I know, for me, I get upset due to the frustration of no one listening and not being helpful.

So, on this Friday, start thinking of how you can create actual relationships with the people around you, no matter who they are. Just one person at a time, we can all start to make a difference and change the capitalistic world around us to be more friendly and caring to those they serve.

Until next time,

                Have a Healthy Day!!

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